Letter to the stakeholders

In 2016, despite an overall scenario marked by instability and uncertainty, Intesa Sanpaolo continued its 2014-2017 Business Plan.
Consolidated results at the end of 2016 reported a significant increase in profitability compared to 2015. Along with a more robust capital strength and risk and liquidity profile, this enabled the company to continue to create value for all stakeholders, starting from its shareholders, with a proposed dividend of 3 billion euro (increasing dividends distributed from 2014 to 2016 to 6.6 billion euro).

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Materiality matrix

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Business Risk Management Customer service innovation Service quality Training and professional development Job protection policies Quality of life in the company Employee enhancement Integrity and rigour in corporate conduct Climate change Protection of the Group’s solidity and profitability Financial inclusion and economic empowerment Product Responsibility Support to the business system
     
     
     

Business Risk Management

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Customer service innovation

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Service quality

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Training and professional development

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Job protection policies

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Quality of life in the company

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Employee enhancement

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Integrity and rigour in corporate conduct

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Climate change

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Responsible management of the supply chain

Relation with the community

Protection of the Group’s solidity and profitability

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Financial inclusion and economic empowerment

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Product Responsibility

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Support to the business system

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Business model

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Vision and values Governance Strengths Strategic priorities Output / outcomes La nostra formula per il successo

Intesa Sanpaolo's commitment to the Sustainable Development Goals of the United Nations