Intellectual and infrastructure capital includes values related to knowledge and ability to innovate, and to its network of branches and technological networks offering services to customers.

RESOURCES

~4,000

branches
(Italy)
7,155
ATMs
(Italy)
  • Investments in technology*: 869 m (663 m in 2015)
  • A unit dedicated to innovation and an extensive network of specialists

* Capital and operating expenditure.

ACTIONS AND RESULTS

  • Multichannel customers up by: approximately 1.6 m since the start of 2014 to 6.4 m *
  • The first multichannel bank in Italy: approximately 80% of its products available through multichannel platforms
  • Downloads of the Intesa Sanpaolo app: approximately 4.1 m  (+40% compared to 2015)
  • A fully operative Digital Factory: with the start of the digitalisation of 12 key processes (7 already completed)

 

  • Innovative products and services and the chance to increase customer contacts and lever their purchase choices (cross and up-selling)
  • Advice on innovation and support for business customers in managing strategic choices, levering their competitive edge in the medium and long term

* In Italy, natural persons and legal entities (not including Fideuram).

IMPACT ON STAKEHOLDERS

  • The best customer experience for clients, meeting new needs and consolidating relations
  • The new Intesa Sanpaolo digital experience launched, with new Internet banking, a new website and new applications
  • Help for business innovations in Italy, particularly for SMEs
  • Opportunities to develop innovative start-ups and SMEs, bringing together the ecosystem and involving sector associations
  • Support for new businesses and for creating new jobs and developing the economy
  • Loans for business innovation (Nova+): 245 m since 2014
  • Growth opportunities created for customers, leading to business agreements, partnerships, technological transfer and industrial acquisitions

INNOVATION FOR GROWTH

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Smart
Bank
Smart
Biz
Smart
People
  • MULTICHANNEL BANKING
  • BRANCHES
  • ATMS AND SELF-SERVICE TILLS
  • INTERNET BANKING
  • MOBILE BANKING
  • A MULTICHANNEL SERVICE FOR BUSINESSES
  • INSTANT PAYMENT
  • A MULTICHANNEL SERVICE FOR INTERNATIONAL
  • SUBSIDIARY BANKS
  • DIGITAL FACTORY
  • DIGITALISATION OF CONTRACTS
  • “BIG DATA”
  • PLATFORMS FOR BUSINESSES
  • FAST TRACK FOR START-UPS AND SMES
  • INNOVATIVE FINANCE
  • THE SHARING ECONOMY FOR INTESA SANPAOLO PEOPLE
  • NEW RECRUITMENT MODELS
  • THE CIRCULAR ECONOMY
  • NEW AREAS OF INNOVATION

SMART BANK - initiatives for the growth of local businesses: research into innovative solutions for the development of products, services and processes in the banking sector.

SMART BIZ - initiatives for the growth of local businesses.

SMART PEOPLE - initiatives to improve people’s quality of life.

Banca Multicanale

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  • NEW BRANCHES
    NEW
    BRANCHES
  • ATM TERMINALS
    ATM
    TERMINALS
  • Retail CUSTOMERS
    Retail
    CUSTOMERS
  • Mobile Banking
    Mobile
    Banking