To allow visually impaired or blind people to withdraw cash, query their account balance or top up their mobile phone at ATMs, Intesa Sanpaolo has partnered Unione Italiana Ciechi (the Italian Association for the Blind) to develop an initiative for these users to operate autonomously and safely. All ATMs of the network of branches in Italy (around 7,155 ATMs/self-service tills) have an interface featuring easy-to-read graphics, making operations easier for the visually impaired, while the blind can listen to a voice guide on approximately 5,717 machines with the use of ordinary headphones.
With the goal of continually improving access to its documents published on the Internet and on its company's intranet, Intesa Sanpaolo also works with the LIA Foundation (Libri Italiani Accessibili or Accessible Italian Books), which has been a long-term partner of the Italian Association of Editors, Associazione Italiana Editori, and Italy's Association for the Blind and Visually Impaired, the Unione Italiana Ciechi e Ipovedenti (for further information, see “Human capital, the Value of Diversity” @). In terms of physical accessibility, the new layout project for Intesa Sanpaolo branches was recognised by FIABA the Italian Fund to Eliminate Architectural Barriers, for its total compliance with requirements for accessibility and use by the physically challenged.
In 2016, information on the accessibility of our branches and self-service areas for disabled persons went online. Users can find out if branches have tactile formats for customers with sight disabilities, accessible tills with operators, accessible toilet facilities, adequate space in corridors, lifts or a platform connecting floors.