Communications201620152014
Group institutional presentations 60 58 62
Public financial communications 213 233 259
Roadshows 82 68 40
Europe 63 63 34
United States 18 4 4
Asia 1 1 2
Meetings with investors and analysts 600 539 422
Requests received and resolved by the shareholders' help desk 12,000 12,000 12,000

Recommendations [%]December 2016December 2015December 2014
Buy 74 54 67
Hold 23 40 28
Sell 3 6 5

During 2016, the stock was monitored and covered by 31 analysts compared to 35 in 2015. The opinions expressed highlight the improved perception of the Group by the market with the attainment of the objectives established by the 2014-2017 Business Plan in terms of asset strength, risk profile, profitability and dividends.

Governance

Composition of governance bodies 
Board of Directors 2016
Members of the Board of Directors  19
By gender:
Men 12
Women 7
By age group: 19
<=30 0
31-50 2
>50 17