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Sustainability Report 2016

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Offering valued service to costumers generic DMA

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  2. Offering valued service to costumers generic DMA >
  3. Offering valued service to costumers generic DMA
  • Offering valued service to customers
  • Letter to stakeholders
  • Introduction
  • Key factors in the value creation process
  • Profile
    • Boards, Management, Auditors
    • Intesa Sanpaolo Group
    • Vision and values
    • Business Model
    • Effectiveness of the governance system
    • Materiality analysis
      • Protection of solidity and profitability
      • Business risk management
      • Integrity and rigour in corporate conduct
      • Human resource development and management
      • Offering valued service to customers
      • Access to credit and asset management
      • Climate change
    • Adoption of international standards and commitments
    • Global Compact: the 10 principles of the United Nations
    • Intesa Sanpaolo's Commitment to the Sustainable Development Goals of the United Nations
    • Awards and inclusion in indexes
  • The operating context
    • Economic and social scenario
  • Financial capital
    • Economic and financial performance
      • Intesa Sanpaolo stock performance
      • Calculation and distribution of economic value
    • Management of business risks
      • Certification of social responsibility governance
      • Reputational risk assessment and management
      • Value of the brand
      • Management of social and environmental risks in loans
      • The Equator Principles
      • Controversial sectors
      • Health and safety risk management
      • IT risk prevention
    • Support for the business system
      • Credit access and support for customers in difficulty
      • Reduction in disbursement times
      • A focus on micro-businesses
      • Specific support for business growth
      • The internationalisation of enterprises
      • Partnership for business investments
      • Training and promoting a new entrepreneurship
      • Women in business
      • Financing and services for companies investing in innovation
    • Offering investments based on sustainability criteria
      • Share ownership
    • Customer protection and responsible sales
    • Financial inclusion and economic empowerment
      • Households and payment solutions for mortgages
      • Looking to the future: loans for young people
      • Seniors: the value of relations with the bank
      • A bridge connecting the world: remittance management
      • Third sector
      • Micro-finance solutions for vulnerable social groups
      • Financial culture for informed choices
  • Social and relational capital
    • Relation with stakeholders: engagement and listening
      • Stakeholder map
      • Engagement initiatives and issues
      • Overview of needs identified during the stakeholder engagement process
    • Integrity and rigour in corporate conduct
      • Prevention of corruption
      • Prevention of money laundering
      • Compliance with tax regulations
      • Protection of privacy
      • Protection of free competition
      • Litigation
    • Offering valued service to customers
      • Customer proximity through all relational channels
      • Insieme per la Crescita
      • Accessibility
      • Customer experience
    • The quality of life in the company
      • Communication and listening
      • An advanced and engaged welfare system
      • The value of time: achieving a work/life balance
    • Relations with the supply chain
      • Fairness and transparency in relations with suppliers
      • Assessing the social and environmental responsibility of suppliers
      • Health and safety of suppliers operating on our premises
    • Relations with the community
      • Support for culture
      • Donations - charity fund
      • Commercial initiatives with benefits for the community
  • Human capital
    • Job protection
    • Employee enhancement
    • The value of diversity
    • Training
  • Intellectual and infrastructure capital
    • Innovation for growth
    • Smart Biz
    • Smart Bank
    • Smart People
  • Natural capital
    • Climate change: management of potential environmental risks and impact
    • Loans and services for the green economy
    • A green culture and initiatives
    • Reducing atmospheric emissions
    • Energy
    • Mobility
    • Paper, water and waste
    • Management of substances that are hazardous for the environment
    • Environmental management expenditure
  • Improvement Objectives: the guidelines of the 2014-2017 business plan
  • Indicators
    • Economic and financial
    • Customers
    • Employees
    • Shareholders
    • Suppliers
    • Environment
    • Community
    • GRI - General Standard Disclosure
    • GRI – Specific Standard Disclosure
    • GRI – Impact boundaries
  • Note on methods
  • Auditors’ report
  • Accessibility/
  • Sitemap/
  • Legend/
  • Credits

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